Service Desk Analyst Intern
Cannon DesignChicago, Illinois
Full Time
Posted November 6, 2025
$20 - $26/hr
Apply Now
Application opens on company website
Job Description
This role involves providing technical support to end users by troubleshooting hardware and software issues, managing IT tickets, assisting with equipment setup and upgrades, and collaborating with the IT team to ensure smooth technology operations within a professional environment.
Key Responsibilities
- Monitor Helpdesk tickets, escalate issues, and close tickets
- Provide end user support and troubleshooting for Windows and Microsoft Office
- Prepare, set up, and coordinate employee equipment
- Identify hardware and software upgrade needs and coordinate with System Administrators
- Participate in testing and evaluating hardware and software
- Adapt and modify existing hardware and software to meet specific needs
- Maintain peripherals such as printers
Requirements
- Must be enrolled in an Associate or Bachelor degree program in Information Technology or related field.
- Knowledge of MS Windows desktop and Microsoft Office is required.
- Strong communication skills and innovative thinking are essential.
- Ability to work with the IT team to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
Benefits & Perks
Medical, dental and vision coverage
Flexible spending account options
Voluntary insurances
Paid time off
Flex-time schedules
Remote work options
401k plan
Employee perk programs
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