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Job Description
The Paint Center CSR is responsible for providing exceptional customer service to contractors and retail customers by accurately processing orders, offering product recommendations, and supporting paint and coating needs to ensure smooth project progress and a positive in-store experience.
Key Responsibilities
- Provide exceptional customer service to contractors and retail customers
- Fulfill paint product orders accurately and on time
- Assist customers with product recommendations, tinting, and color matching
- Support contractors in selecting appropriate coatings for various surfaces and conditions
- Process high-volume orders efficiently while maintaining personalized service
- Communicate effectively with jobsite crews and customers
- Ensure a professional and friendly in-store experience
Requirements
- Deliver exceptional customer service to contractors and retail customers at Bee Green s Paint Center.
- Accurately and promptly fulfill customer orders, ensuring they are completed on time.
- Provide knowledgeable support on paint products, coatings, and application methods.
- Work closely with contractors to ensure they receive the products they need to keep their projects moving, including custom tinting and precise color matching.
- Assist customers in selecting the right coatings for different surfaces and jobsite conditions.
- Support retail customers with product recommendations, tinting, and order pick-up.
- Balance high-volume order processing with personalized customer service.
- Communicate clearly with jobsite crews and customers.
- Take ownership of the in-store experience to ensure a professional and friendly environment.
- Possess strong product knowledge related to paint, coatings, and application techniques.
- Demonstrate accuracy and speed in processing orders and providing customer support.
- Report directly to the Paint Center Manager.
Benefits & Perks
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