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Job Description
The Paint Center CSR is responsible for providing exceptional customer service to contractors and retail customers by accurately processing orders, offering product recommendations, and supporting paint and coating needs to ensure smooth project progress and a positive in-store experience.
Key Responsibilities
- Provide exceptional customer service to contractors and retail customers.
- Fulfill paint and coating orders accurately and on time.
- Assist customers with product recommendations, tinting, and color matching.
- Support contractors in selecting appropriate coatings for various surfaces and conditions.
- Process high-volume orders efficiently while maintaining personalized service.
- Communicate clearly with jobsite crews and customers regarding product needs and orders.
- Ensure a professional and friendly in-store experience.
Requirements
- The candidate must be able to deliver exceptional customer service to contractors and retail customers at Bee Green s Paint Center.
- The candidate must fulfill orders accurately and on time.
- The candidate must provide knowledgeable support on paint products, coatings, and application methods.
- The candidate must work closely with contractors to ensure they receive the products they need to keep their projects moving, including custom tinting and precise color matching.
- The candidate must assist in helping customers select the right coatings for different surfaces and jobsite conditions.
- The candidate must support retail customers with product recommendations, tinting, and order pick-up.
- The candidate must be able to balance high-volume order processing with personalized service.
- The candidate must communicate clearly with jobsite crews.
- The candidate must take ownership of the in-store experience.
- The candidate must demonstrate accuracy, speed, and product knowledge in their work.
- The candidate must have the ability to work in a role that involves physical demands associated with processing orders and assisting customers (implied by the nature of the role).
Benefits & Perks
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