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Senior Manager, Incident Management

Aurora
San Francisco, California
Full Time
Posted October 30, 2025
$189k - $303k
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Job Description

The Senior Manager at Aurora is a technical leadership role responsible for developing and executing incident response and resilience strategies across the company's autonomous vehicle systems, IT infrastructure, and operational centers, ensuring system stability, security, and effective risk management in a complex, safety-critical environment.

Key Responsibilities

  • Define and execute the incident response technical roadmap and frameworks.
  • Serve as the escalation point and command for high-severity incidents, including cybersecurity breaches and system outages.
  • Lead cross-functional collaboration with engineering, IT, safety, legal, and cybersecurity teams to influence system architecture and risk mitigation.
  • Translate complex technical issues into clear business risks for executive communication.
  • Conduct post-incident reviews to identify root causes and systemic improvements.
  • Manage compliance and security readiness by engaging with auditors and demonstrating process maturity.

Requirements

  • At least 10 years of experience in a technical operations domain, with a significant emphasis on Incident Management in large-scale environments such as cloud computing, enterprise software, robotics, or other safety-critical industries.
  • At least 7 years of experience in direct people management with demonstrated excellence in leading, mentoring, and scaling high-performance, geographically distributed, 24x7 technical teams.
  • Proven experience leading an enterprise through the development and execution of incident response and crisis management programs, including creating mature processes, Standard Operating Procedures (SOPs), and comprehensive training programs.
  • Experience in defining and executing the technical roadmap for the incident response function, aligning with departmental and company-wide objectives, and driving the evolution of incident management frameworks by architecting new processes, developing data-driven playbooks, and integrating tooling and automation to enhance response maturity across all technical domains.
  • Serve as the ultimate point of escalation and command for high-severity, complex incidents, including cybersecurity breaches, mission-critical production service outages both on-vehicle and in the cloud, and widespread IT infrastructure failures, ensuring the 24x7 team of Incident Commanders adheres to established protocols and drives rapid technical triage.
  • Ability to rapidly comprehend the interconnectedness of complex system architectures, spanning on-vehicle compute, cloud infrastructure, enterprise IT systems, and operational dynamics of a Network Operations Center (NOC) and Security Operations Center (SOC).
  • Experience leading cross-functional Incident Governance Boards, fostering collaboration and decisive action with senior leaders in Engineering, IT, Safety, Legal, and Cyber Security to influence architectural decisions, resiliency planning, and vulnerability management programs.
  • Exceptional communication and presentation skills, with the ability to brief C-level executives and translate complex technical issues into concise, business-oriented terms.
  • Proven ability to drive complex, cross-functional initiatives from conception to completion, demonstrably improving operational maturity and efficiency.
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • Expert-level understanding of incident response frameworks (e.g., ICS NIMS) and hands-on experience managing enterprise-level incidents such as major cloud service disruptions, large-scale network failures, and critical security incidents.
  • Experience with modern observability, monitoring, and logging platforms such as Datadog, Splunk, or Prometheus.
  • Ability to develop and manage department-level budgets and resource allocation plans (desirable).

Benefits & Perks

Base salary range of $189,000 - $303,000 per year
Annual bonus
Equity compensation
Benefits (unspecified)

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