Job Description
The IT Support Specialist provides technical support and troubleshooting for Windows-based workstations, manages onboarding and hardware deployment, and maintains IT infrastructure to ensure smooth daily operations for a climate tech company's Boulder office.
Key Responsibilities
- Provide first-level technical support for help desk tickets and resolve hardware/software issues
- Assist with onboarding new employees, including account setup and training
- Configure, deploy, and maintain Windows laptops and peripherals
- Diagnose and troubleshoot hardware, software, and network issues
- Maintain accurate inventory of devices and manage remote system updates
- Perform software and operating system upgrades
- Troubleshoot complex technical problems using industry best practices
- Monitor and respond to support emails and maintain the IT ticketing system
- Set up and maintain networking equipment and infrastructure
- Prepare and configure laptops for employee deployment
- Maintain and update IT documentation, knowledge base, and training portals
Requirements
- Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience.
- At least 2 years of full-time IT support experience or a post-secondary certificate in a related program.
- Hands-on experience with Microsoft Windows 10 and 11 and Microsoft Office suite.
- Familiarity with the Microsoft 365 Admin Portal, including Dynamics CRM.
- Strong experience working within a standardized ticketing system and documenting resolutions.
- Excellent technical writing skills for creating user-facing documentation and guides.
- Ability to follow established methodologies while continuously identifying opportunities for process improvement.
- Strong customer service orientation with the ability to interact professionally across all levels of the organization.
- Proven ability to prioritize, take initiative, and problem-solve independently in a fast-paced environment.
- Excellent written and verbal communication skills with strong attention to detail.
- Ability to work effectively both independently and as part of a collaborative team.
- High level of personal integrity, professionalism, and reliability.
- This position is full-time, on-site in Boulder, CO, and requires the ability to support daily operations for local and remote employees.
- The role involves providing first-level technical support by responding to all new IT help desk tickets on the same day they are submitted.
- Assist with new hire onboarding, including account setup and training on PC applications and systems.
- Configure, deploy, and maintain Windows laptops for employees.
- Diagnose and resolve hardware and software issues related to PCs and peripherals.
- Maintain accurate inventory of all devices and manage remote system updates using REFTAB.
- Participate in project work by defining tasks, estimating timelines, and executing responsibilities.
- Perform software and operating system upgrades as required.
- Troubleshoot complex technical issues using industry best practices to ensure timely resolution.
- Monitor and respond to support emails, e.g., Entara support inbox, as time allows.
- Maintain the IT ticketing system, including knowledge base documentation and system maintenance logs.
- Prepare and configure laptops for employees, ensuring correct deployment and functionality.
- Assist with the setup and maintenance of business networking equipment and infrastructure, including tasks such as IP subnetting, cable management, and Wi-Fi troubleshooting.
- Oversee the IT training portal to ensure all employees complete onboarding and ongoing training requirements.
Benefits & Perks
Compensation range: $60,000 - $75,000, negotiable based on qualifications and experience
Flexible work hours
On-site work environment in Boulder, CO
Medical, dental, and vision insurance
Short-term and long-term disability insurance
Parental leave
Dependent care spending account
401(k) retirement plan
Opportunities for advancement
Ready to Apply?
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