Job Description
The Director of Client Experience at Aprio is responsible for leading initiatives to enhance client satisfaction and engagement, working within a fast-growing CPA and advisory firm to deliver exceptional service and foster strong client relationships.
Key Responsibilities
- Lead and enhance the client experience strategy and initiatives.
- Foster strong relationships with clients to ensure satisfaction and retention.
- Collaborate with internal teams to deliver exceptional service and support client needs.
Requirements
- Experience working as a senior leader or director in client experience, account management, or a related field, with a proven track record of leading client experience initiatives.
- Strong understanding of CPA firm services, tax, and consulting industry standards and client needs.
- Demonstrated ability to develop and implement client experience strategies that enhance client satisfaction and retention.
- Excellent leadership and team management skills to lead, motivate, and develop a high-performing team.
- Exceptional communication and interpersonal skills to effectively engage with clients and internal teams.
- Ability to foster a collaborative and inclusive work environment aligned with the 'Aprio Way' culture.
- Experience in managing client relationships and ensuring delivery of exceptional client service.
- Proven ability to innovate and bring new ideas to improve client experience and operational efficiency.
- Strong organizational and project management skills to oversee multiple initiatives simultaneously.
- Ability to analyze client feedback and data to identify areas for improvement and implement solutions.
- Experience working in a fast-growing, dynamic environment with the capacity to adapt to change.
- Bachelor’s degree in business, marketing, communications, or a related field.
- Experience in developing and executing strategic plans related to client experience or customer success.
- Ability to work in a flexible, hybrid, or remote working environment, managing responsibilities independently.
Benefits & Perks
Medical, Dental, and Vision Insurance on the first day of employment
Flexible Spending Account and Dependent Care Account
401k with Profit Sharing
9 holidays and discretionary time off structure
Parental Leave coverage for both primary and secondary caregivers
Tuition Assistance Program and CPA support program with cash incentive upon completion
Discretionary incentive compensation based on firm, group and individual performance
Incentive compensation related to origination of new client sales
Top rated wellness program
Flexible working environment including remote and hybrid options
Competitive compensation
Ready to Apply?
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