Job Description
A Training Program Manager at Amperity is responsible for developing and delivering technical and business training to employees, partners, and customers, focusing on product adoption, user enablement, and continuous improvement of training assets within a SaaS and AI-driven environment.
Key Responsibilities
- Develop, deliver, and maintain end-user product training for employees, partners, and customers
- Create and update self-service training assets and learning materials
- Collaborate on curriculum development, instructional design, and development of exercises, labs, and quizzes
- Assist in developing training kits and Train the Trainer programs
- Improve and scale the training process using LMS and other tools
- Work with Product Managers to provide feedback for product improvements
- Engage with subject matter experts to deepen expertise and ensure training relevance
Requirements
- Develop, deliver, and maintain end-user product training to Amperity employees, partners, and customers, using a combination of virtual classroom and on-demand content.
- Assist with developing self-service training assets and collaborate on the development of training content and programs for all audiences and all mediums.
- Assist with operational tasks related to training and suggest ways to improve or automate those tasks.
- Create exercises, labs, and quizzes as part of curriculum development and instructional design.
- Assist in the development of training kits and Train the Trainer programs to support others providing customer end-user training.
- Contribute to the continuous improvement and scalability of the training process, utilizing the LMS and other tools.
- Work directly with Product Managers to improve the product based on training insights.
- Engage with subject matter experts to develop expertise in relevant areas.
- Possess knowledge of databases, big data, cloud computing, IT, AI, and LLMs.
- Have basic proficiency in SQL.
- Have understanding of marketing technology, digital marketing strategies, concepts, and processes.
- Have a minimum of 5 years of experience working in related technologies, ideally in enterprise B2B SaaS environments.
- Be customer-focused and motivated to help learners succeed.
- Be an excellent writer and speaker, with the ability to communicate effectively to all levels of audiences.
- Be flexible and patient with students and learners.
- Proven success in transferring knowledge that bridges data, technology, and business value.
- Be passionate about learning and sharing knowledge with others.
- Have experience with a variety of training concepts, principles, and adult learning theory.
- Be quick to learn new technical concepts and able to rapidly impart that knowledge with passion and enthusiasm.
- Act with urgency to produce results quickly with an iterative approach to improvement.
Benefits & Perks
Compensation/salary range: 100,000-140,000 USD base salary
Work schedule: Hybrid work model with three days in the office each week
Work environment perks: Employee healthcare coverage, transportation subsidies, snacks, in-person and remote events and activities, self-managed PTO, flexible work arrangements
Additional benefits: Stock options, cash incentives, inclusive environment, opportunities for professional growth and development
Ready to Apply?
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