Job Description
The Customer Success Manager at Amperity is responsible for guiding enterprise clients through their engagement lifecycle, driving platform adoption, ensuring customer satisfaction, and identifying growth opportunities by collaborating with cross-functional teams and stakeholders.
Key Responsibilities
- Guide customers through the entire lifecycle of their engagement, focusing on adoption, usage, and long-term value realization.
- Collaborate with cross-functional teams to define success metrics, drive platform adoption, and manage ongoing customer relationships.
- Partner with customers to develop and maintain business value roadmaps, establish milestones, and communicate progress.
- Conduct regular business reviews (Monthly and Executive) to assess customer health, showcase value, and identify growth opportunities.
- Build and maintain strong relationships with key stakeholders, ensuring effective communication and customer advocacy.
- Identify and pursue expansion opportunities through upselling, cross-selling, and new use case development.
- Flag risks, market shifts, and customer concerns to internal teams, and develop strategic plans to mitigate risks and promote growth.
Requirements
- 8 - 12 years in an enterprise customer success, consulting, or digital transformation role.
- Strong preference for background in at least one of the following areas: Data infrastructure or analytics, Consumer brands, Personalization, paid media, lifecycle marketing, etc.
- Proven track record of supporting large organizations, including Fortune 100 companies.
- Demonstrated ability to influence decision-makers through informed, enthusiastic advocacy for a course of action that aligns with customer goals.
- A strategic mindset with a passion for consultative roles and providing tailored solutions to meet customer needs.
- Thrive in ambiguous environments, identify problems and drive clarity toward successful outcomes.
- Exceptional presentation and storytelling skills and ability to explain complex concepts in an easily understood manner.
- Collaborative team player with a strong ability to drive alignment and work cross-functionally with internal teams.
- Practitioner-level knowledge of martech tools, landscape, and workflows.
- Ability to work in a hybrid work environment with three days in the office each week in Seattle, WA.
Benefits & Perks
Compensation/salary range: 120,000-160,000 USD base salary, with cash incentives and stock options
Work schedule: Hybrid work model with three days in the office each week
Work environment perks: Employee healthcare coverage, transportation subsidies, a comfortable work environment with snacks, in-person and remote events and activities, self-managed PTO, flexible work arrangements
Additional benefits: Inclusive environment, opportunities for professional growth, ownership through stock options, and a comprehensive US Benefits Perks Guide
Ready to Apply?
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