Job Description
The Customer Service Specialist - Ombudsman Complaints Case Manager is responsible for managing customer complaints related to energy services, ensuring customer satisfaction, and supporting the company's mission to promote renewable energy solutions.
Key Responsibilities
- Manage and resolve customer complaints related to ombudsman cases
- Provide support and assistance to customers to address their concerns
- Document and track customer interactions and complaint resolutions
Requirements
- Candidates must be already based in Australia, preferably Melbourne, with full working rights.
- Applicants must submit a resume and a cover letter as part of the application process.
- Candidates must be able to participate in an initial screening interview with the Talent team starting from 5th Jan 2026.
- Candidates must complete a take-home case study as part of the hiring process.
- Candidates must participate in a follow-up case study interview with the Customer Experience Operations Lead and one other member of the Cx Ops team.
- Candidates must participate in a final interview with the Customer Experience Manager and/or the Director of Operations.
- Applicants must demonstrate passion and curiosity for the work, even if they do not meet every listed requirement.
Benefits & Perks
Compensation/salary range (not specified)
Work schedule (not specified)
Work environment perks (not specified)
Opportunity to contribute to environmental sustainability and renewable energy initiatives
Inclusive and diverse company culture
Potential for career growth within a rapidly scaling company
Participation in a purpose-driven organization committed to innovation in energy technology
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