Customer Support Specialist Shift Wed-Sun, 3pm-11pm CST Remote
AlertMediaEl Paso, Texas
Full Time
Posted December 5, 2025
Not Specified
Remote
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Application opens on company website
Job Description
A Customer Support Specialist at AlertMedia engages directly with customers via phone, email, and chat to provide fast, friendly, and solution-oriented support, helping to resolve product issues and enhance the overall customer experience in a remote, fast-paced environment.
Key Responsibilities
- Engage with customers via phone, email, and live chat to provide support and resolve product or account issues.
- Assess inbound tickets and live chats to identify customer needs and troubleshoot problems promptly.
- Manage customer support tickets within the case queue and escalate complex cases to appropriate teams.
- Maintain professionalism and empathy in all customer interactions to ensure a positive support experience.
- Stay updated on product knowledge through ongoing training and collaboration with team members.
Requirements
- Ideally, you have 1-2 years of experience in a customer support role in software.
- Familiarity with Zendesk, Slack, Excel, Outlook, or similar tools.
- Excellent phone etiquette, written communication skills, and strong listening skills.
- Outstanding English communication skills.
- Ability and desire to work in a fast-paced challenging environment.
- Tons of energy, humor, compassion, and enthusiasm.
- A passion for continual learning with a desire and willingness to be coached.
- Support customers by assessing inbound tickets and live chats inquiring about product issues and general account questions in a prompt manner.
- Manage customer tickets within the case queue.
- Escalate advanced customer cases to the appropriate team members.
- Collaborate with fellow team members, sharing experiences and knowledge.
- This position requires working the shift Wednesday through Sunday, 3pm-11pm CST.
- This position is fully remote and open to candidates in El Paso, Texas or surrounding areas in the U.S.
Benefits & Perks
Competitive base salary
Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
401K with a generous company match
Access to brand new downtown office with amenities such as high-tech gym and nearby running trails
Ongoing career development opportunities with Learning and Development team
Recognition through awards and incentives
Ready to Apply?
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