At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating the timely communications when an emergency threatens personal safety and business continuity.
Requirements
You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them. You enjoy building relationships, community engagement, and driving adoption of all features of the AlertMedia platform.
2+ years’ experience in customer success management or account management
Experience in a Saas or Tech environment strongly preferred
Salesforce or Hubspot experience preferred
Strong organization and time management skills with ability to prioritize
Comfort level managing a large volume of accounts
Outstanding verbal and written communication skills
Willingness to test and implement innovative ideas
Experience with customer implementation and software adoption preferred
Strong listening skills with the ability to mirror and work with a variety of customer profiles
Ability to work with all members of our team (customer support, business development, software development, and product management)
Must be independent, self-motivated, success-driven, and adaptable
The ability and desire to work in a fast-paced, challenging environment
A vision for efficiency
The desire to learn and be coached
Location: This is a hybrid role with regular in-office collaboration for candidates residing in Austin, TX or surrounding areas available to work from our downtown headquarters
Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future
Ready to Apply?
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