Job Description
The Technical Account Manager (TAM) at Alarm.com is responsible for onboarding and supporting international partners by providing training, managing relationships, and ensuring effective utilization of Alarm.com products and services. The role involves technical support, product demonstrations, training material creation, and collaboration with internal teams to drive adoption and improve partner experiences.
Key Responsibilities
- Drive the technical onboarding process for new partners, providing training and tools.
- Manage key international partners to ensure effective utilization of Alarm.com services and tools.
- Provide ongoing product support and training to partners via webinars and on-site sessions.
- Gather and advocate for partner requirements by collecting feedback to improve products and processes.
- Represent Alarm.com at trade shows and events.
- Demonstrate current knowledge of all Alarm.com product features to respond to partner inquiries.
- Create training materials such as presentations, technical guides, and videos for partner education.
- Conduct tests for new features in collaboration with Product Managers and Quality Engineers.
- Drive adoption of key tools impacting partner business operations.
Requirements
- A Bachelor's degree or higher in Engineering, Math, or sciences is preferred.
- The ability to communicate in English with vendors and internal teams, both in writing and verbally, in a clear, professional manner.
- Proficiency and up-to-date knowledge of consumer, cloud, and IoT technology.
- A self-starter who can operate independently.
- Strong people skills with a natural customer service orientation and disposition.
- Excellent problem-solving skills.
- The ability and commitment to meet deadlines, even during high-volume periods.
- Availability to travel up to 65% within the LATAM region.
- Must work from the Bogota office Parque de la 93 at least 3 days per week when not traveling.
Benefits & Perks
Work from Bogota office at least 3 days per week when not traveling
Travel up to 65% within the LATAM region
Collaborate with outstanding people in a high-achievement environment
Immediate responsibility and impact in bringing new technologies to the marketplace
Diverse and dynamic environment with opportunities to work directly with executives
Community and camaraderie fostering a positive, engaging environment
Ready to Apply?
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