Job Description
A Strategic Customer Success Manager at Affinity is responsible for managing large enterprise accounts post-sale, driving transformational outcomes, building executive relationships, and influencing product and strategy to ensure customer satisfaction and growth.
Key Responsibilities
- Own a portfolio of strategic enterprise accounts, driving business outcomes and securing renewals and expansions.
- Develop and lead strategic account plans aligned with customer business objectives.
- Build and maintain executive relationships, including C-suite engagement, as a trusted thought partner.
- Influence product roadmap, go-to-market strategy, and customer success frameworks based on customer insights.
- Define and implement scalable customer success processes, renewal strategies, and expansion playbooks.
- Apply sales methodologies like MEDDPICC and Command of the Message to facilitate multi-stakeholder expansion efforts.
- Mentor peers, contribute to onboarding and enablement programs, and shape team learning and growth.
- Partner with cross-functional teams such as Product, Marketing, and Sales to align on strategic initiatives.
Requirements
- Eight (8) years of experience in Enterprise Customer Success or a similar post-sale role, with significant tenure in enterprise or named account SaaS environments.
- Demonstrated track record of driving transformational customer outcomes and consistently exceeding commercial targets at the highest tier of enterprise accounts.
- Deep experience managing C-suite relationships and navigating complex, multi-stakeholder organizations with authority and credibility.
- Expert communicator and executive presenter able to lead high-stakes conversations with poise and influence strategic decisions.
- Proven ability to define and operationalize scalable processes, frameworks, and playbooks that elevate team-wide performance.
- Experience mentoring peers and contributing meaningfully to team capability and culture.
- Highly autonomous and able to lead complex programs and drive organizational-level outcomes without direct authority.
Benefits & Perks
Compensation/salary range: $158,400 - $198,000 USD base salary, dependent on experience and location
Work environment perks: Virtual team-building activities and socials
Health Benefits: Medical, dental, and vision insurance premiums covered with PPO, HDHP, and HMO options, plus flexible personal sick days
Retirement Planning: 401(k) plan
Learning Development: Annual education budget and comprehensive learning and development program
Wellness Support: Monthly reimbursements for home internet, meals, and wellness memberships or equipment
Ready to Apply?
Join Affinity and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Affinity
More jobs at Affinity
Senior Customer Success Manager
Affinity
NEW
New York
Full Time
9h
$130k-163k
Customer Success Operations Analyst
Affinity
VISA
Barcelona
Full Time
3d
Solutions Engineer
Affinity
VISA
Remote
Full Time
5d
More jobs in New York, New York
GIS Sr. Solution Engineer - Local Government NYC
Esri
NEW
New York
Full Time
9h
$96k-168k
Corporate Staff Accountant
Empire State
NEW
New York
Full Time
2d
Business Development Associate – Data Centers
Scale Microgrids
NEW
New York
Full Time
9h