Job Description
The role involves managing strategic customer accounts to drive renewals and upsells, acting as a trusted advisor to ensure customer satisfaction and product adoption, and collaborating with cross-functional teams to enhance client success within a SaaS environment.
Key Responsibilities
- Own a portfolio of strategic customers and drive renewals and upsells
- Act as a trusted advisor to customers to promote product adoption and satisfaction
- Develop and implement strategies to manage customer engagement and success
- Interface with sales, support, product, and engineering teams to share feedback, resolve escalations, and influence product development
Requirements
- Five (5) years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals in a customer success organization, preferably in an enterprise SaaS setting.
- Experience managing complex accounts, renewals, and upsells cross-sells.
- Excellent interpersonal skills with a history of building strong business relationships.
- Influential communication skills with experience presenting to small and large audiences.
- Proficiency in organization, account prioritization, and time management.
- Proven experience executing the customer journey while maintaining excellent internal operational cadences.
- Ability to orchestrate cross-functional resources to ensure the success of clients.
- Ability to develop and implement strategies to manage client engagement and success.
- Ability to serve as a trusted advisor and build a strategy to manage client relationships.
- Experience in a startup environment and willingness to contribute to scaling the customer success team.
Benefits & Perks
Compensation/salary range: 88,100.00 - 107,700.00 GBP Base, plus commission based on departmental KPIs
Work schedule: Not explicitly specified
Work environment perks: Virtual team-building activities and socials
Additional benefits: Health insurance (healthcare, dental, optical) for employee and dependents, flexible personal sick days, pension plan through SmartPension, annual education budget and comprehensive learning & development program, monthly reimbursements for home internet, meals, wellness memberships and equipment
Ready to Apply?
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