Job Description
The role involves managing strategic customer accounts to drive renewals, upsells, and product adoption, acting as a trusted advisor and cross-functional collaborator to ensure customer success and satisfaction within a SaaS environment.
Key Responsibilities
- Own a portfolio of strategic customers and drive renewals and upsells
- Act as a trusted advisor to customers to promote product adoption and satisfaction
- Develop and implement strategies to manage customer engagement and success
- Interface with sales, support, product, and engineering teams to share feedback, resolve escalations, and influence product development
Requirements
- Minimum of 5 years of experience as a Customer Success Manager, Account Manager, or similar role.
- Proven track record of achieving commercial targets and goals in a customer success organization, preferably in an enterprise SaaS setting.
- Experience managing complex accounts, including renewals, upsells, and cross-sells.
- Excellent interpersonal skills with a history of building strong business relationships.
- Influential communication skills with experience presenting to small and large audiences.
- Proficiency in organization, account prioritization, and time management.
- Proven experience executing the customer journey while maintaining excellent internal operational cadences.
- Ability to orchestrate cross-functional resources to ensure the success of clients.
- Ability and willingness to work in a startup environment and contribute to fine-tuning the structure and process to scale the customer success team.
Benefits & Perks
Compensation/salary range: 88,100.00 - 107,700.00 GBP Base, plus commission based on departmental KPIs
Work schedule: Not specified
Work environment perks: Virtual team-building activities and socials
Additional benefits: Health insurance (healthcare, dental, optical), flexible personal sick days, pension plan through SmartPension, annual education budget, comprehensive learning and development program, monthly wellness reimbursements (home internet, meals, wellness memberships), support for overall health and happiness
Ready to Apply?
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