Technical Support Representative

Alarm.com
Liberty Lake, Washington
Full Time
Posted March 6, 2025
$19 - $21/hr
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Application opens on company website

Job Description

The Technical Support Representative at OpenEye is responsible for providing phone and email support for video security products, troubleshooting hardware, software, and network issues, and assisting customers with their inquiries. This role requires strong communication skills and a problem-solving attitude, with opportunities for growth within the organization.

Key Responsibilities

  • Provide phone and email support for video security products.
  • Troubleshoot network communications, including router and switch issues.
  • Analyze and resolve customer hardware, software, and network problems.
  • Assist in creating knowledge base articles for customer self-support.
  • Demonstrate friendly and professional customer service.

Requirements

  • High School Diploma or a General Education Degree
  • Minimum 2-5 years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
  • Excellent verbal and written communication skills
  • Must be a problem-solver who is flexible and responsible
  • Must be able to work in a team-based collaborative environment
  • Enjoy interacting with people
  • Work at our Liberty Lake, WA headquarters

Benefits & Perks

Compensation/salary range: $19.00 - $21.00 per hour
Annual discretionary bonus eligibility
Discounted company stock purchase
Collaborative, fun, creative culture
Casual dress code
Medical, dental, vision prescription benefits starting day 1
Generous medical plan subsidy and health savings account option with company contribution
Up to $5,000 annual company match for 401k
Company paid short-term and long-term disability, AD&D and life insurance
Paid maternity and paternity leave
15 Days of Paid Vacation accrued per year (increases after year 3)
Paid Sick Wellness time accrued at a rate of 1 hour for every 35 hours worked
9 Paid Holidays per year
Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
Employee Equipment Program
Free Alarm.com system for your home

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