Technical Support Representative
Alarm.comPosted March 6, 2025
Liberty Lake, Washington
Not Specified$19 - $21
Full Time
Job Description
The Technical Support Representative at OpenEye is responsible for providing phone and email support for video security products, troubleshooting hardware, software, and network issues, and assisting customers with their inquiries. This role requires strong communication skills and a problem-solving attitude, with opportunities for growth within the organization.
Responsibilities
- •Provide phone and email support for video security products.
- •Troubleshoot network communications, including router and switch issues.
- •Analyze and resolve customer hardware, software, and network problems.
- •Assist in creating knowledge base articles for customer self-support.
- •Demonstrate friendly and professional customer service.
Requirements
- •High School Diploma or a General Education Degree
- •Minimum 2-5 years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
- •Excellent verbal and written communication skills
- •Must be a problem-solver who is flexible and responsible
- •Must be able to work in a team-based collaborative environment
- •Enjoy interacting with people
- •Work at our Liberty Lake, WA headquarters
Benefits
- •Compensation/salary range: $19.00 - $21.00 per hour
- •Annual discretionary bonus eligibility
- •Discounted company stock purchase
- •Collaborative, fun, creative culture
- •Casual dress code
- •Medical, dental, vision prescription benefits starting day 1
- •Generous medical plan subsidy and health savings account option with company contribution
- •Up to $5,000 annual company match for 401k
- •Company paid short-term and long-term disability, AD&D and life insurance
- •Paid maternity and paternity leave
- •15 Days of Paid Vacation accrued per year (increases after year 3)
- •Paid Sick Wellness time accrued at a rate of 1 hour for every 35 hours worked
- •9 Paid Holidays per year
- •Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
- •Employee Equipment Program
- •Free Alarm.com system for your home