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Job Description
This role involves supporting the Accounts Receivable team and other finance teams by managing email communications and resolving customer issues, while also assisting with various finance processes and projects. It is a remote position based in Mexico, focusing on customer support rather than collections.
Key Responsibilities
- Triage and resolve internal and external customer queries and escalations
- Work closely with the Accounts Receivable team on escalated emails and efficiency gains
- Complete customer document requests and billing inquiries
- Navigate through Netsuite and Salesforce to find information for customer concerns
- Interpret customer requests and re-route to appropriate support teams
- Tag emails and follow an established email sorting system for analytics
- Follow response time SLAs to ensure customer support and satisfaction
- Identify gaps in processes and support process improvements
- Collaborate with cross-functional teams
- Understand and enforce all Finance policies
- Work on ad hoc projects to support the Finance team
- Collaborate with other teams to identify issues and troubleshoot solutions
- Champion and embed Samsara’s cultural principles
Requirements
- College degree or equivalent experience
- 1-2 years experience in an Accounts Receivable, Operations, or Customer Support role
- Excellent verbal and written communication skills in both Spanish and English
- Experience with Salesforce and Netsuite preferred
- Ability to consistently achieve and surpass metrics
Benefits & Perks
competitive total compensation package
employee-led remote and flexible working
health benefits
Samsara for Good charity fund
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