Job Description
The role involves managing the Enterprise Customer Success team at Samsara, focusing on ensuring enterprise customers adopt and derive value from the company's IoT solutions. The manager will enhance customer engagement strategies, provide coaching, and foster a dynamic team culture while driving successful outcomes for customers.
Key Responsibilities
- Ensure ongoing success and value realization for Samsara's Scale Customers.
- Define and build long-term strategies for value realization and risk management.
- Meet and exceed KPI targets for risk mitigation, value management, and business review.
- Build and optimize standardized playbooks for onboarding, adoption, expansion, and renewal.
- Support the CSM team with critical customer engagements and escalations.
- Champion and embed Samsara's cultural principles within the team.
- Hire, develop, coach, and lead an inclusive, engaged, and high-performing team.
Requirements
- 3 years as an individual contributor within senior Customer Success, account management, or strategic consulting roles.
- 1 year in a people manager or leadership role preferred.
- Bachelor's degree from a 4-year accredited institution.
- Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Leadership presence across in-person, video, and written communication channels.
- Strong track record in building trust and communicating effectively with a diverse group of stakeholders, including executives, Product and Engineering leadership, and customers.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Demonstrated ability to take initiative and thrive in a fast-paced, change-heavy environment.
- Passion for exceeding customer expectations and providing exceptional service.
- Ability to handle customer issues with diplomacy, tact, and poise under pressure.
- Strong bias for action, ability to think big, and insistence on high standards.
- Proven experience in mentoring and retaining talent.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
Benefits & Perks
Compensation/salary range: 109,480 - 147,200 USD
Flexible working model (remote and in-person options)
Health benefits
Employee-led charity fund (Samsara for Good)
Ready to Apply?
Join Samsara and make an impact
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
