Strategic Implementation Consultant
SamsaraRemote
Full Time
Posted April 16, 2025
$97k - $131k
Energy Management
Remote
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Job Description
The role involves managing customer relationships and ensuring the successful deployment and adoption of Samsara's IoT solutions for enterprise customers, focusing on enhancing safety, efficiency, and sustainability in their operations.
Key Responsibilities
- Manage the deployment of Samsara technology to large-scale customers
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology to users
- Juggle multiple customer engagements in parallel and work cross-functionally
- Serve as a mentor to the wider Customer Success and Support teams
- Deeply understand the Samsara platform's capabilities and explain them to customers
- Champion and embed Samsara's cultural principles
Requirements
- 6 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving skills.
- Excellent consultative skills with experience in end to end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Bachelor's degree from a 4-year institution.
- Strong priority management and high emotional intelligence.
- Diplomacy, tact, and poise under pressure when working through customer issues.
Benefits & Perks
Compensation/salary range: 97,282.50 - 130,800 USD
Flexible working model (remote and in-person options)
Health benefits
Samsara for Good charity fund
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