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Supervisor, Auto Renewals

Samsara
Location not specified
Full Time
Posted April 25, 2025
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Job Description

The Renewals Supervisor at Samsara is responsible for leading a team focused on customer retention and ensuring a high-value experience during the renewal process, while driving financial results and maintaining operational excellence in a fast-paced SaaS environment.

Key Responsibilities

  • Maintain and share accurate renewal results, forecasts, and customer trends
  • Deliver against targets on a team and individual level
  • Supervise a team of Renewals Specialists across multiple countries and time zones
  • Engage with the front-line team on specific deals as needed
  • Champion and embed Samsara's cultural principles
  • Hire, onboard, develop, and lead an inclusive and high-performing team

Requirements

  • 1-3 years of leadership experience as a leader of individuals in a high-volume transaction environment sales and support is required.
  • 1 year of leadership experience supporting teams in customer retention capacities.
  • English Fluency, written and verbal, is a must.
  • Exceptional track record, including overperformance of general business objectives and sales targets.
  • Demonstrated record of success in a high-pressure, performance driven sales support environment.
  • Strong interpersonal, networking and influencing skills with executive level communications.
  • Experience establishing expectations around development and performance management for both FTE and contingent workforces.
  • Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
  • Superior customer-facing skills with the ability to represent Samsara with strategic accounts and partners.
  • BA, BS or equivalent work experience required.

Benefits & Perks

competitive total compensation package
employee-led remote and flexible working
health benefits
Samsara for Good charity fund

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