Job Description
The Renewals Supervisor at Samsara is responsible for leading a team focused on customer retention and ensuring a high-value experience during the renewal process, while driving financial results and maintaining operational excellence in a fast-paced SaaS environment.
Key Responsibilities
- Maintain and share accurate renewal results, forecasts, and customer trends
- Deliver against targets on a team and individual level
- Supervise a team of Renewals Specialists across multiple countries and time zones
- Engage with the front-line team on specific deals as needed
- Champion and embed Samsara's cultural principles
- Hire, onboard, develop, and lead an inclusive and high-performing team
Requirements
- 1-3 years of leadership experience as a leader of individuals in a high-volume transaction environment sales and support is required.
- 1 year of leadership experience supporting teams in customer retention capacities.
- English Fluency, written and verbal, is a must.
- Exceptional track record, including overperformance of general business objectives and sales targets.
- Demonstrated record of success in a high-pressure, performance driven sales support environment.
- Strong interpersonal, networking and influencing skills with executive level communications.
- Experience establishing expectations around development and performance management for both FTE and contingent workforces.
- Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment.
- Superior customer-facing skills with the ability to represent Samsara with strategic accounts and partners.
- BA, BS or equivalent work experience required.
Benefits & Perks
competitive total compensation package
employee-led remote and flexible working
health benefits
Samsara for Good charity fund
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