Job Description
The Market Operations Support Specialist is responsible for supporting wholesale power market operations across multiple regions by facilitating electricity transactions, monitoring system and client portfolios, providing real-time support, and ensuring compliance with market deadlines through communication, research, and system testing.
Key Responsibilities
- Support real-time wholesale power market operations across multiple regions.
- Monitor client portfolios and ensure valid submissions before market deadlines.
- Escalate and address system emergencies in accordance with operating procedures.
- Assist with internal system testing and maintenance of operational documentation.
- Provide helpdesk support for MarketSuite, APX System Infrastructure, and market knowledge.
- Communicate with clients via phone and email to facilitate the flow of information.
- Conduct research and document market changes.
- Perform daily reporting on market and client activities.
Requirements
- Bachelor's degree, preferably in Business or technical field
- Excellent verbal and written communication skills
- Ability to react to quickly changing priorities and strict deadlines
- Strong analytic skills
- High level of attention to detail
- Ability to work rotating shift work, including days, nights, weekends, and holidays
- Support all clients including, but not limited to, Resource Management Dispatch, Outage, 24/7 Agent, Transaction Management, Day-Ahead Real-Time Scheduling, Helpdesk support for MarketSuite, APX System Infrastructure, and Market Knowledge
- Monitor all serviced client portfolios and ensure valid submissions prior to Market Deadlines
- Escalate and address all System Emergencies in-line with Operating Procedures
- Assist with internal system testing
- Maintenance and Development of Operational Documentation
- Daily reporting on market and client activities
- Experience with NERC E-Tag Monitoring and Adjustments
- Knowledge of using ISO systems for outage reporting, scheduling, and dispatching
- Working knowledge of SCADA Systems
- Experience with testing Software or reporting software issues
- Basic SQL knowledge
- Excellent customer experience and service skills
- Excellent interpersonal and communication skills
- Excellent oral and written communication skills
- Ability to maintain records
- Exceptional attention to detail, time management, and business judgment
- Self-starter, able to work independently as well as in a team environment
- Comfortable interacting with executive team members
- Ability to quickly absorb business, technical, and market concepts
- Proven ability to react calmly under tight deadlines
- Technical proficiency in Microsoft OS and Office Suite, SharePoint Collaboration, and Basic SQL
Benefits & Perks
Compensation in California expected to be between $60,000 and $75,000
Ability to work rotating shifts including days, nights, weekends, and holidays
Supportive work environment with collaboration and communication skills emphasized
Equal employment opportunity and diversity celebration
Ready to Apply?
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