Account Director - United States
Use InsiderLocation not specified
Full Time
Posted October 27, 2025
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Application opens on company website
Job Description
The Account Director is responsible for managing client renewals, stakeholder relationships, contract negotiations, and identifying expansion opportunities to drive revenue growth within a leading AI-native Customer Experience and Marketing platform.
Key Responsibilities
- Manage renewals and stakeholder relationships
- Drive contract renewals and create expansion opportunities
- Negotiate contract terms and pricing
- Coordinate with Customer Success Managers and serve as primary contact for executives
- Identify stakeholder needs and match them with Insider product suites
- Conduct business reviews and oversee renewal processes
Requirements
- Experience in driving renewal processes and creating expansion and MRR Raise opportunities within customer accounts.
- Ability to manage high-level stakeholders and serve as the primary contact for executives.
- Experience in contract negotiations, including price negotiations and managing contract terms.
- Proven track record in stakeholder discovery and needs matching with product suites.
- Experience working in coordination with Customer Success Managers or similar roles.
- Demonstrated ability to nurture sponsors and manage account bases effectively.
- Experience in conducting Business Reviews with clients.
- Minimum of 3 years of experience in account management, sales, or related roles in a B2B SaaS or MarTech environment.
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule (not specified in the posting)
Work environment perks (not specified in the posting)
Equal opportunity in a zero-discrimination workplace
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