Head of Customer Success, Large Behavior Models
Toyota Research InstituteCambridge, Massachusetts
Full Time
Posted November 11, 2025
$133k - $200k
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Job Description
The Head of Customer Success at Toyota Research Institute is responsible for managing the post-sale customer journey, ensuring clients achieve their desired outcomes, and fostering long-term advocacy for the company's AI-driven robotics solutions.
Key Responsibilities
- Manage the entire post-sale customer journey to ensure customers achieve their desired business outcomes.
- Build and maintain strong relationships with early adopters to turn them into lifelong advocates.
- Lead a customer-first, data-driven approach to customer success initiatives.
Requirements
- Experience in building and leading customer success teams or functions, with a focus on post-sale customer journey management.
- Proven ability to ensure customers achieve their desired business outcomes through a customer-first approach.
- Strong data-driven approach to decision making and customer success strategies.
- Experience in turning early adopters into passionate, lifelong advocates for a product or service.
- Excellent communication and interpersonal skills to build relationships with customers and internal teams.
- Ability to manage and coordinate the entire post-sale customer journey from onboarding to ongoing support.
- Experience working in or with technology or robotics companies is preferred (implied by context, but not explicitly stated as mandatory).
Benefits & Perks
Compensation/salary range: $133,200 to $199,800 per year (Massachusetts-based roles)
Work schedule: Not specified
Work environment perks: Medical, dental, and vision insurance; 401(k) eligibility; paid time off including vacation, sick leave, and parental leave; annual cash bonus
Additional benefits: Details to be provided upon employment offer
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