Customer Service Technical Support
Smart EnergyByron Bay, Australia
Full Time
Posted April 1, 2026
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Job Description
A hands-on technical support role focused on diagnosing and resolving issues with solar and battery systems, supporting customer service, and collaborating with internal teams and manufacturers to ensure optimal system performance in a fast-growing renewable energy company.
Key Responsibilities
- Support the Customer Service team by diagnosing issues with solar and battery systems
- Guide solutions to ensure optimal system performance for customers
- Collaborate with internal teams and external manufacturers across the system lifecycle
- Troubleshoot and monitor system performance
- Coordinate warranty and maintenance activities
Requirements
- Proven experience supporting solar and battery systems, including diagnosing issues, guiding solutions, and ensuring optimal system performance.
- Ability to work closely with internal teams such as Customer Service and Maintenance Tech teams, as well as external manufacturers, across the full lifecycle of solar and battery systems.
- Hands-on experience with troubleshooting, performance monitoring, warranty processes, and maintenance coordination of solar and battery systems.
- Strong problem-solving skills with the ability to work with data to identify and resolve technical issues.
- Demonstrated technical capability in the home electrification or renewable energy industry.
- Excellent communication skills to support and guide customers and internal teams effectively.
- Willingness to work in a hands-on, high-impact role that is central to operations.
- Ability to work collaboratively within a team environment.
- Physical ability to perform hands-on technical tasks related to solar and battery systems (implied by the hands-on nature of the role).
Benefits & Perks
Compensation/salary range (not specified, but implied to be competitive within a high-growth industry)
Work schedule (not explicitly specified)
Work environment perks: Friday drinks, team lunches, company events, annual Christmas Party, supportive and collaborative team environment
Additional benefits: Clear development and progression opportunities, hands-on exposure to logistics, career pathways beyond this role, exposure to a booming industry, opportunity to work at the intersection of tech and sustainability
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