Job Description
A Technical Support Specialist at Samsara provides technical assistance to customers via phone and chat, troubleshooting complex issues related to IoT, cloud applications, and hardware devices, while collaborating with teams to ensure customer success and operational efficiency.
Key Responsibilities
- Respond to inbound customer requests for technical assistance via phone and chat
- Collaborate with support teams to communicate and escalate customer issues promptly
- Manage personal workload effectively and efficiently
- Utilize knowledge, tools, and resources to resolve customer technical issues
- Document customer communications clearly and concisely
Requirements
- Bachelor’s degree or higher in a technical discipline such as computer science or engineering
- 3-5 years of experience in a technical product support role
- Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
- Interest and ability to work in a fast-growing environment with changing responsibilities
- Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
- Able to work flexible hours - nights and weekends a plus
- General knowledge about Electrical circuits, GPS and telematics
- General knowledge of networking
- Excellent troubleshooting skills
- Excellent communication skills in both written and spoken English
Benefits & Perks
Above-market total compensation through base salary, performance-based bonus, and equity
Flexible, employee-led remote work model
Comprehensive health plans
Parental leave plans
Professional development stipend
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs