Job Description
The role involves providing technical support for Samsara's IoT hardware and software products, troubleshooting complex customer issues, and collaborating with engineering teams to improve product performance and customer experience.
Key Responsibilities
- Become an expert on Samsara's IoT product portfolio, including hardware, software, and cloud solutions.
- Troubleshoot and resolve customer issues with medium to high complexity using technical knowledge and product expertise.
- Respond to customer inquiries promptly to meet SLA goals.
- Author and maintain customer-facing knowledge base articles to improve self-service support.
- Collaborate with engineering and product teams to reproduce bugs and develop test environments.
- Provide feedback to support management for product and process improvements.
Requirements
- B.S. in Computer Science, Engineering Mechanical Electrical, or other technical fields.
- 3 to 5 years of experience in support, engineering, or other technical roles, including 1 to 2 years of demonstrated proficiency in troubleshooting mobile applications.
- Strong familiarity with using CRMs like Zendesk or Salesforce.
- Technical know-how to interface with engineers, translate complex technical concepts into everyday language, and work with SaaS systems.
- Excellent customer service and interpersonal skills, with the ability to influence individual contributors and leaders across the company.
- Excellent written and verbal communication skills, capable of speaking both Engineer and Human language.
- Strong bias for action, ability to dive deep into issues, and insistence on the highest standards.
- Ability to work in a hyper-growth environment with shifting priorities.
- Willingness to work holidays and weekends as needed to meet customer demands.
Benefits & Perks
Annual Base Salary range: 86,275 - 111,650 CAD
Flexible working model supporting remote, hybrid, or in-office work
Performance-based bonus and equity for eligible roles
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Global Benefits and Mobility Partner
Samsara
NEW
Not specified
Full Time
5h
Mid-Market Account Executive - French Fluent
Samsara
NEW
Montreal
Full Time
5h
Senior Program Manager - CS Programs
Samsara
NEW
Not specified
Full Time
2d
$102k-137k
More jobs in Location not specified
Engineering Manager (Australia)
Omnidian
NEW
Remote
Full Time
5h
Solutions Engineer
Affinity
NEW
VISA
Remote
Full Time
5h
Account Executive, Enterprise Frankfurt
Pure Storage
NEW
Remote
Full Time
2d