Job Description
The Technical Account Manager at Samsara is responsible for building strong customer relationships, providing technical support and solutions, and ensuring customer success with Samsara's IoT platform and products. They act as the primary technical contact, troubleshoot complex issues, and help optimize customer implementations to drive long-term growth and satisfaction.
Key Responsibilities
- Build and maintain relationships with customers and account teams.
- Develop a technical understanding of customers' Samsara implementations.
- Transform and improve the customer technical support experience through troubleshooting and technical proficiency.
- Act as the primary technical point of contact for assigned customers, ensuring their technical needs are met.
- Identify opportunities for additional value and growth within customer accounts.
- Establish and cultivate long-term relationships with technical stakeholders.
- Communicate effectively with customers and internal teams, both verbally and in writing.
- Maintain accurate records of customer interactions and activities.
- Participate in scaling and enhancing the Technical Account Management team by sharing knowledge and best practices.
- Support and troubleshoot complex hardware, software, and API integrations.
Requirements
- 3 to 5 years of experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.
- A bachelor’s degree in a technical field, or equivalent expertise gained through practical experience in areas such as Computer Science, Engineering, or related fields.
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
- A strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications.
- A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
- Strong written and verbal communication skills in English.
- A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
- Prior experience with tools such as Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau.
- Basic Python coding skills are an asset for providing enhanced technical solutions.
- Ability and willingness to occasionally travel to customer sites and be available for some after-hour or weekend coverage depending on customer needs.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
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