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Job Description
The Technical Account Manager at Samsara is responsible for building strong customer relationships, providing technical support and troubleshooting, and ensuring successful implementation and optimization of Samsara's IoT platform solutions to drive customer success and long-term growth.
Key Responsibilities
- Build and maintain relationships with customers and account teams.
- Develop a technical understanding of customer implementations and optimize their Samsara platform.
- Act as the primary technical point of contact, addressing customer needs and resolving incidents.
- Troubleshoot hardware, software, and API issues related to Samsara products.
- Identify opportunities for additional value and growth within customer accounts.
- Establish long-term relationships with technical stakeholders and act as a trusted advisor.
- Maintain accurate records of customer interactions and activities.
- Participate in scaling and improving the Technical Account Management team.
Requirements
- Ability to work Central and Eastern time zones, focusing on supporting North America s customers.
- 7 years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success, with a demonstrated track record of success.
- A bachelor s degree in a technical field, or equivalent expertise gained through practical experience in areas such as Computer Science, Engineering, or related fields.
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
- A strong passion for technology and a commitment to continuous learning, including an interest in artificial intelligence and its applications.
- A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships.
- Strong written and verbal communication skills in English.
- A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success.
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment.
- Proven experience leveraging AI tools and methodologies in daily workflows to drive efficiency, generate customer insights, and improve overall customer success.
- Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau is preferred but not explicitly mandatory.
- Availability to work during Central and Eastern time zones, with flexibility for occasional travel to customer sites and potential after-hour or weekend coverage depending on customer needs.
- Demonstrated ability to understand and troubleshoot complex hardware, software, and API integrations.
- Commitment to embody Samsara s Operating Values and Principles in work conduct.
Benefits & Perks
Full time employees receive a competitive total compensation package
Employee-led remote and flexible working
Health benefits
Support for remote work where it aligns with operational requirements
Opportunities for career development and growth
Inclusive work environment with accommodations for persons with disabilities
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