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Sr. Business Technology Support Specialist I Atlassian Administrator

Samsara
Bengaluru, India
Full Time
Posted December 30, 2025
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Job Description

The role involves managing and enhancing Atlassian tools like JIRA and Confluence to support operational efficiency, providing user support and training, and collaborating with cross-functional teams to optimize workflows within a remote, fast-paced environment.

Key Responsibilities

  • Administer, manage, and enhance JIRA and Confluence instances, including setup, configuration, and maintenance
  • Develop and manage complex JIRA workflows, fields, dashboards, and reports to meet business requirements
  • Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency
  • Provide training and support to JIRA and Confluence users, ensuring best practices in bug tracking, issue tracking, and project management
  • Integrate JIRA projects with other tools and software to create seamless workflows
  • Maintain system security, stability, and access controls
  • Perform upgrades, migrations, and plugin installations, managing them from start to finish
  • Analyze and improve performance metrics to ensure scalability and effectiveness
  • Document configurations, procedures, and troubleshooting guidelines
  • Drive core operations that keep the company secure and productive

Requirements

  • A college degree in a technical program such as Computer Science, Information Systems, or other STEM field
  • At least 5 years of experience working with people in an Atlassian Admin role
  • Strong spoken and written language skills
  • A passion for learning and doing new things in a fast-paced environment
  • An affinity for working with all things electronic
  • Knowledge of Apple products including Macbooks and iPhones
  • Project management experience
  • Process analysis experience
  • Software programming or scripting ability

Benefits & Perks

Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote work and in-office options

Ready to Apply?

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