Job Description
The Onsite IT Specialist at Samsara supports and troubleshoots technology systems for employees, manages hardware and access, and assists with infrastructure projects to ensure smooth and secure operations within the Bengaluru office.
Key Responsibilities
- Troubleshoot and assist users with technology and access issues
- Manage a ticket queue and seek process improvements
- Complete onboarding tasks including provisioning hardware and managing system access
- Support hardware recovery and asset management
- Manage office endpoints such as printers, laptops, and conferencing equipment
- Oversee employee access to cloud infrastructure
- Collaborate on infrastructure projects and upgrades, including network, security, and SaaS integrations
- Document IT policies and procedures
- Coordinate with teams for escalations and process enhancements
- Implement systems to enhance collaboration and productivity
- Plan and integrate workplace tools and services
- Support and promote company cultural principles
Requirements
- A college degree in a technical program such as Computer Science, Information Systems, or other STEM field, or relevant job experience.
- Minimum 1 year of experience working onsite supporting employees in an IT environment.
- Experience with enterprise SaaS tools such as G Suite, Slack, Zoom, Okta, etc.
- Basic networking experience.
- Strong spoken and written language skills.
- Availability to work from 8:00 AM to 5:00 PM, Monday to Friday, with occasional off-hours support for urgent technical issues or special events.
- Support hardware recovery and asset management, including managing office endpoints like printers, laptops, conferencing room equipment, and more.
- Manage employee access to Samsara’s cloud infrastructure.
- Support onboarding activities including ordering and provisioning of laptops, client peripherals, telephony, and managing system access.
- Collaborate with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SaaS rollouts, integrations, scripting activities, etc.
- Document IT policies and procedures.
- Partner with adjacent tiers and teams for escalations and process enhancements.
- Drive core operations that keep the company secure and productive.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate the tools and services which run our workplaces.
- Champion, role model, and embed Samsara’s cultural principles: Obsess Over the Customer, Build for the Long Term, Growth Mindset.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (in-person, hybrid, or remote options)
Ready to Apply?
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