Job Description
The IT Specialist at Samsara is responsible for supporting and managing the company's cloud-based IT infrastructure, including SaaS applications, network systems, and collaboration tools, to enable secure, efficient, and scalable operations in a fast-growing environment.
Key Responsibilities
- Manage and support SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- Configure and manage cloud-based telephone systems, including call routing, IVR, and system integration with CRM.
- Deploy and maintain systems that enhance collaboration and productivity.
- Respond to escalated IT support tickets in a timely and helpful manner.
- Document IT policies and procedures.
- Identify and implement continuous improvements to IT operations and workflows.
- Support and maintain the company's security and operational infrastructure.
- Mentor new IT team members and support organizational growth.
Requirements
- Minimum of 6 years of experience working in an IT Role.
- Experience working with SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- Minimum of 2 years of Tier II escalation support experience.
- Available to work Pacific Timezone, between 8:30AM to 5:30PM PT.
- Must reside in Canada.
- Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
- Have a solid understanding of Okta, including app integrations and automating rules.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate the tools and services which run our workplaces.
- Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets softphones.
- Utilize knowledge of Apple products such as Macbooks and iPhones.
- Maintain an escalated tickets queue and respond to requests in a helpful and timely way.
- Document IT policies and procedures.
- Seek opportunities to improve how we work with an eye on continuous improvement process optimization.
- Drive core operations that keep the company secure and productive.
- Mentor new hires as the organization grows quickly.
- Possess a Bachelor’s Degree in a STEM related field (Science, Technology, Engineering, or Math) (preferred).
- Hold a technical certification (preferred).
Benefits & Perks
Annual base salary ranging from $88,825 to $114,950 USD
Performance-based bonus and equity opportunities
Flexible remote work model with options for in-office or hybrid work
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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