Job Description
A Quality Analyst role focused on monitoring and improving sales engagement quality, compliance, and customer outcomes through data analysis and cross-functional collaboration within a SaaS environment.
Key Responsibilities
- Monitor sales interactions to assess quality of engagement and process compliance
- Implement mechanisms to track and ensure adherence to quality standards and call scoring
- Conduct investigative projects to identify opportunities for improving behaviors, processes, and outcomes
- Collaborate with sales and sales operations teams to enforce quality programs and ensure accountability
- Analyze data using tools like LLMs, Excel, Google Sheets, and Tableau to derive actionable insights
- Deliver data-driven insights on sales team engagement quality across segments, regions, and industries
Requirements
- Minimum of 4 years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role.
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
- Ability to ramp up quickly on business priorities and derive insights from data.
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
- Poise under pressure when working through issues in a fast-paced environment.
- Strong attention to detail and a knack for process improvement and documentation.
- Experience working with Gong and/or Salesforce (preferred but not explicitly mandatory).
- Project management or industry certifications, e.g., COPC, PMP (preferred but not explicitly mandatory).
Benefits & Perks
Competitive total compensation package with a salary range of 85,680 to 129,600 USD annually
Employee-led remote and flexible working options
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Ready to Apply?
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