Job Description
The role involves leading and managing cross-functional programs to support Customer Success initiatives, improve operational efficiency, and drive strategic business outcomes in a high-growth SaaS environment.
Key Responsibilities
- Manage and coordinate core Customer Success cadences, including QBRs, risk reviews, and internal planning forums
- Drive end-to-end coordination of key Customer Success meetings and execution moments
- Build and maintain the Customer Success operating calendar with planning cycles and key milestones
- Partner with Product, Enablement, and CS leadership to manage product release readiness and communication
- Collaborate with cross-functional teams to ensure alignment and clear ownership of programs
- Track and analyze program effectiveness using KPIs and feedback for continuous improvement
Requirements
- Bachelor's degree from a 4-year institution; MBA is a strong plus.
- 6-8 years of experience in program management, sales operations, strategy, or consulting, ideally in a high-growth B2B SaaS environment.
- Demonstrated success leading cross-functional GTM programs that improve sales execution and scalability.
- Strong program management skills with expertise in end-to-end delivery, including framing the need, scoping requirements, documenting project roadmaps, partnering with teams, defining KPIs, and reporting results.
- Ability to ramp up quickly on business priorities and derive insights from data to inform decisions.
- Strong communication and written language skills, including clear and concise documentation.
- Proven track record of building trust and effectively partnering with a wide variety of stakeholders, including executives, managers, front-line teammates, and cross-functional partners.
- Diplomacy, tact, and poise under pressure when working through issues, with skills in prioritization conversations and discussing tradeoffs.
- Experience with B2B hardware and SaaS products.
- PMP certification or Agile Scrum Certification.
- Experience using AI-powered tools to accelerate program design, automate execution tasks, or surface strategic insights.
Benefits & Perks
Annual Base Salary: $102,042.50 - $137,200 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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