Job Description
The Senior Manager of Go-to-Market Programs at Samsara is responsible for leading and implementing transformational programs that enhance the efficiency and effectiveness of the company's customer success, renewals, and revenue operations teams, ultimately driving customer retention and satisfaction.
Key Responsibilities
- Build and manage the Post-Sales PMO and drive transformational programs
- Collaborate with cross-functional teams including Renewals, Customer Success, RevOps, Finance, Enablement, and Product Marketing
- Create standardized templates, best practices, and documentation for program scalability
- Track and report on key program KPIs and milestones
- Identify and mitigate risks to program execution and resolve roadblocks
- Establish a center of excellence with a continuous improvement mindset
- Lead, develop, and manage an inclusive, high-performing team
Requirements
- Bachelor's degree from an accredited university
- 5 years of people management experience
- 7 years of project management experience
- Demonstrated ability to build program and project management infrastructure and operations
- Demonstrated organizational leadership skills, including clear communication, the ability to influence without authority, and to foster collaborative environments
- Strong communication skills, including written documentation, presentation design, and meeting management
- Proven success managing complex, cross-functional GTM programs end-to-end
- Strong business acumen and understanding of sales motions, organizational design, and GTM planning processes
- Experience in a customer-facing role either sales, renewals, or customer success
- 10 years of experience in programs, revenue operations, GTM strategy, or business operations, preferably in a high-growth B2B SaaS environment
- PMP certification or equivalent professional certifications
- Proficiency in tools such as Salesforce, Google Workspace, Gainsight, Jira, Confluence, and BI platforms
Benefits & Perks
Annual Base Salary 140,000 - 192,500 CAD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Comprehensive health plans
Parental leave plans
Professional development stipend
Ready to Apply?
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