Job Description
The role involves managing a team of Resident Consultants to ensure customer success and long-term value realization for enterprise clients using Samsara's IoT platform, while leading strategic initiatives, fostering relationships, and scaling service offerings in a fast-paced, growth environment.
Key Responsibilities
- Ensure ongoing success and value realization for enterprise customers using Samsara's Resident Consultant services
- Define and execute long-term strategies for the Resident Consultant team to provide excellent service
- Hire, develop, and lead an inclusive, high-performing Resident Consultant team
- Manage customer relationships and advocate for customer needs with internal stakeholders, including executives
- Drive customer adoption, advocacy, and renewal throughout the customer lifecycle
- Partner with customers to deliver structured value and achieve measurable business outcomes
- Scale and enhance the Resident Consultant service offering to support global growth
Requirements
- Minimum of 8 years in Customer Success, account management, or consulting.
- At least 3 years in management positions, including recruiting and retaining top talent.
- Experience with 1 million Annual Contract Value (ACV) customers.
- Experience with Enterprise SaaS solutions.
- Ability to travel within the United States for customer meetings and events up to 25%.
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications skills, including emotional intelligence and prioritization, given customer VP engagement and internal visibility of this role, including Samsara’s C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of solutions and internal teams such as Sales, Product, Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor’s degree from a 4-year institution.
- Experience leading a team where each team member managed a portfolio of 8-20 accounts.
- Experience using Gainsight or similar customer success management tools.
- Strong program management experience.
- Strategic consulting experience.
Benefits & Perks
Annual OTE Salary range of $101,420 to $136,363 USD
Flexible working model supporting remote, hybrid, or in-office work
Comprehensive health and parental leave plans
Professional development stipend
Performance-based bonus variable pay and equity for eligible roles
Opportunities for long-term career growth and leadership development
Inclusive and diverse work environment
Legal right to work required for employment
Ready to Apply?
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