Job Description
The role involves leading and managing the Order to Cash functions, including cash application, invoicing, and billing support, to ensure accurate, timely, and efficient billing processes while driving process improvements and fostering a high-performing, inclusive team.
Key Responsibilities
- Lead and develop teams responsible for Cash Application, Invoicing, and L2 Billing Support.
- Establish a long-term vision for scalable Order-to-Cash operations ensuring accuracy, timeliness, and customer satisfaction.
- Drive process standardization, automation, and system improvements across OTC workflows.
- Partner with cross-functional teams to streamline customer billing experiences and internal processes.
- Own KPIs and SLAs related to billing accuracy, invoice timeliness, cash application turnaround, and support ticket resolution.
Requirements
- 7 to 10 years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
- 3 to 5 years of managing multi-function operational teams.
- Deep understanding of cash application, invoicing, and billing support processes in a SaaS, hardware, or subscription business.
- Strong analytical mindset with experience owning operational KPIs and reporting.
- Proven ability to lead change, streamline processes, and implement scalable systems.
- Excellent communication skills and stakeholder management experience.
- Experience with NetSuite and ticketing systems Zendesk, Salesforce Service Cloud.
- Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc.
- Experience with SAP or Oracle.
- Understanding of SAT Mexican tax authority regulations.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-person options
Ready to Apply?
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