Job Description
A Quality Analyst role focused on monitoring and improving customer engagement and process compliance through data analysis and collaboration, supporting the company's efforts to enhance customer success and operational quality in a SaaS environment.
Key Responsibilities
- Partner with leadership and stakeholders to improve customer outcomes through quality assurance initiatives.
- Implement and monitor data systems to assess compliance and quality of customer interactions.
- Analyze data using BI tools to identify opportunities for process and behavior improvements.
- Track and ensure adherence to quality processes, call scoring, and calibration standards.
- Conduct investigations to identify and address issues in behaviors, processes, and tools.
- Collaborate with sales and operations teams to implement and uphold quality programs.
- Deliver insights on sales engagement quality across regions and industries.
- Utilize industry tools and AI models to analyze data and derive actionable insights.
Requirements
- Minimum of 4 years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role.
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
- Ability to ramp up quickly on business priorities and derive insights from data.
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
- Poise under pressure when working through issues in a fast-paced environment.
- Strong attention to detail and a knack for process improvement and documentation.
- Experience working with Gong and/or Salesforce.
- Project management or industry certifications, e.g., COPC, PMP (preferred but not mandatory).
Benefits & Perks
Competitive total compensation package with salary range of $85,680 to $129,600 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Technical Support Supervisor
Samsara
NEW
Bengaluru
Full Time
4h
Validation Specialist - MX
Samsara
NEW
Not specified
Full Time
4h
Director, Field Sales Engineering
Samsara
NEW
Remote
Full Time
4h
More jobs in Location not specified
Tax Technology Automation Specialist
Aprio
NEW
Remote
Full Time
4h
Lead Project Engineer - APAC
Energy Vault
NEW
Remote
Full Time
4h
Senior Project Engineer
Energy Vault
NEW
Remote
Full Time
4h