Job Description
The role involves working closely with top customers in the public sector to understand their operations, provide tailored solutions using Samsara's IoT platform, and ensure long-term success by building strong relationships and strategic plans. It requires a mix of technical understanding, customer management, and cross-functional collaboration to improve safety, efficiency, and sustainability of physical operations.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Develop and execute success plans with customers, including objectives, metrics, and timelines.
- Conduct executive business reviews to align on past successes and future goals.
- Facilitate workshops to analyze current operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types.
- Mentor and support the Customer Success and Support teams.
- Build and maintain long-term relationships with customers and internal stakeholders.
- Champion company cultural principles and promote customer-centric success.
Requirements
- Minimum of 3 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards (preferred but not explicitly mandatory).
- Experience serving and supporting large-scale solutions for Public Sector organizations (preferred but not explicitly mandatory).
- Thrives in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations for disabilities
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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