Job Description
This role involves supporting the execution of strategic programs within Samsara's Customer Success team to improve sales productivity, streamline workflows, and drive adoption of new processes and tools, ultimately enabling the company's global post-sales operations to deliver customer-centric outcomes.
Key Responsibilities
- Support program execution by driving progress on workstreams, tracking milestones, and surfacing risks
- Analyze and report outcomes by defining KPIs, collecting data, and delivering insights through dashboards and updates
- Coordinate cross-functional meetings, follow-ups, and communications across sales, revenue operations, systems, and enablement teams
- Document and improve processes by maintaining documentation and identifying workflow optimization opportunities
- Drive adoption and change management efforts through communication plans, FAQs, and enablement resources
Requirements
- Bachelor's degree or equivalent practical experience.
- 3 to 5 years of experience in project management, program management, sales operations, or business analysis.
- Exposure to cross-functional program work and stakeholder communication.
- Comfortable working in a remote environment and able to collaborate effectively across time zones.
- Analytical skills with proficiency in Excel Sheets and basic data tools such as Looker, Tableau, or Salesforce reporting.
- Excellent attention to detail and follow-through.
- Familiarity with GTM systems such as Salesforce, NetSuite, Gong, etc.
- Experience supporting change management or enablement efforts.
- Certification or coursework in Agile, PMP, or similar methodologies.
- Experience using AI-powered tools to enhance productivity, streamline program tasks, or uncover insights.
Benefits & Perks
Competitive total compensation package with salary range of $84,787.50 to $114,000 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
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