Job Description
The Program Manager will lead and coordinate complex cross-functional projects within Samsara's Global Customer Support organization, focusing on improving customer experience, implementing strategic initiatives, and driving operational efficiency through process improvements and technology deployment.
Key Responsibilities
- Lead the planning, execution, and delivery of complex, cross-functional projects, adjusting priorities as needed.
- Use stakeholder insights and business context to set program priorities aligned with strategic goals.
- Engage and communicate effectively with stakeholders at all levels to ensure alignment and buy-in.
- Own project outcomes, hold teams accountable, and escalate issues to senior leadership when necessary.
- Promote continuous improvement through feedback and reflection to enhance project effectiveness.
- Champion and embed company cultural principles such as customer success, long-term building, and inclusivity.
Requirements
- Bachelor's degree from an accredited university
- Minimum of 5 years of project program management, management consulting, and/or business operations strategy experience
- Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders such as executives, Sales R&D leaders, and frontline managers
- Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
- Strong analytical, data-driven, problem-resolution, and decision-making skills
- Experience driving AI-centric projects
- Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
- Proven track record of building trust and delivering results that demonstratively improve the customer experience
- Ability to lead the end-to-end planning, execution, and delivery of complex, cross-functional project portfolios, navigating shifting priorities and adjusting accordingly
- Ability to leverage business context and stakeholder insights to inform program priorities
- Ability to connect cross-functional work to Samsara’s strategic goals
- Ability to drive stakeholder engagement and communication across all levels, effectively translating strategic vision into actionable plans and ensuring alignment and buy-in from key business partners
- Ownership of end-to-end outcomes and accountability for commitments, implementing proactive solutions and escalating critical concerns to senior leadership as appropriate
- Ability to foster a culture of continuous improvement, seeking and offering feedback constructively to promote learning and shared insight
- Ability to reflect independently and adjust ways of working to improve effectiveness
- Ability to champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team
- Ability to work effectively in a fast-paced, high-pressure environment with tight deadlines
- Willingness to work in Mexico or be based within close proximity to Mexico City offices
- Experience or certification in PMP and/or advanced education in Project or Program Management (preferred but not mandatory)
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Opportunities for career development and growth
Supportive and high-caliber team environment
Ready to Apply?
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