Job Description
The role involves leading and managing the Enterprise Customer Success team to ensure long-term success and value realization for Samsara's enterprise customers, focusing on strategic planning, team development, and stakeholder management to drive customer satisfaction and business growth.
Key Responsibilities
- Ensure ongoing success and value realization for Samsara's Enterprise Customers
- Define and execute long-term strategies for the Enterprise Customer Success team
- Create goals, action plans, playbooks, and key metrics for enterprise accounts
- Lead and develop an inclusive, high-performing Customer Success team
- Manage stakeholder relationships, including executive-level communication and trust-building
- Partner with sales and renewal teams to develop and execute expansion strategies
- Monitor and report on team KPIs and organizational OKRs to leadership
Requirements
- 8 years relevant experience in a senior Customer Success, account management, or strategic consulting role
- 3 years experience in a people management or leadership position
- Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
- Solutions-focused with strong problem-solving skills
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- Strong bias for action, the ability to think big while also executing with excellence
- Data-driven approach, using data to build a clear picture of priorities and surfacing necessary information when not readily available
- Strong track record of mentoring and building teams from scratch and retaining talent
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization skills, especially with customer VPs and internal teams such as Sales, Product, Engineering, and Finance
- Proven ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution
- Ability to travel within the United States for customer meetings and events up to 30%
- Experience leading a team where each team member managed a portfolio of 8-40 accounts (preferred)
- Experience using Gainsight (preferred)
- Passion for going above and beyond the call of duty for customers and team members
- Proven track record of partnering with Account Executives and Renewal Managers to develop and execute commercial expansion strategies
- Strong program management experience
- Strategic consulting experience
Benefits & Perks
Competitive total compensation package with a salary range of $97,282.50 to $130,800 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Samsara
Manager, Customer Success EMEA Scale
Samsara
NEW
Not specified
Full Time
20h
Sr. Content Developer
Samsara
NEW
Not specified
Full Time
20h
Renewals Program Manager Enablement Execution
Samsara
NEW
Remote
Full Time
20h
More jobs in Location not specified
Senior Sales Director - East
Amperity
NEW
Remote
Full Time
20h
$180k-180k
Lead Software Development Engineer
Amperity
NEW
Remote
TEMPORARY
20h
Senior Software Development Engineer
Amperity
NEW
Remote
TEMPORARY
20h