Job Description
The role involves leading and managing the Enterprise Customer Success team to ensure long-term success and value realization for Samsara's enterprise customers, focusing on strategic planning, team development, and stakeholder management to drive customer satisfaction and business growth.
Key Responsibilities
- Ensure ongoing success and value realization for Samsara's Enterprise Customers
- Define and execute long-term strategies for the Enterprise Customer Success team
- Create goals, action plans, playbooks, and key metrics for enterprise accounts
- Lead and develop an inclusive, high-performing Customer Success team
- Manage stakeholder relationships, including executive-level communication and trust-building
- Partner with sales and renewal teams to develop and execute expansion strategies
- Monitor and report on team KPIs and organizational OKRs to leadership
Requirements
- 8 years relevant experience in a senior Customer Success, account management, or strategic consulting role
- 3 years experience in a people management or leadership position
- Clear leadership presence that translates across all communication channels -- in person, over video, and in writing
- Solutions-focused with strong problem-solving skills
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment
- Strong bias for action, the ability to think big while also executing with excellence
- Data-driven approach, using data to build a clear picture of priorities and surfacing necessary information when not readily available
- Strong track record of mentoring and building teams from scratch and retaining talent
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization skills, especially with customer VPs and internal teams such as Sales, Product, Engineering, and Finance
- Proven ability to foster an inclusive team environment that values diverse perspectives
- Bachelor's degree from a 4-year institution
- Ability to travel within the United States for customer meetings and events up to 30%
- Experience leading a team where each team member managed a portfolio of 8-40 accounts (preferred)
- Experience using Gainsight (preferred)
- Passion for going above and beyond the call of duty for customers and team members
- Proven track record of partnering with Account Executives and Renewal Managers to develop and execute commercial expansion strategies
- Strong program management experience
- Strategic consulting experience
Benefits & Perks
Competitive total compensation package with a salary range of $97,282.50 to $130,800 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Ready to Apply?
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