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Job Description
This role involves managing accurate and timely invoicing for customers, including processing credits, adjustments, and addressing billing inquiries, to ensure customer satisfaction and support the company's financial operations.
Key Responsibilities
- Ensure accurate and timely invoicing for all customers
- Process credit transactions related to returns, subsidies, rebates, and concessions
- Create and manage custom billing schedules and special invoicing requests
- Answer questions and resolve issues related to invoicing, adjustments, and statements
- Identify and correct system errors affecting invoice processing
- Upload invoices to portals and generate customer-facing billing documentation
- Enroll customers in consolidated invoicing and ensure customer understanding
- Maintain compliance with response time SLAs and KPIs
- Support continuous improvement of the invoicing process
Requirements
- Bachelor's degree
- At least 2 years of experience in Accounts Receivable, preferably in an invoicing or billing-specific role
- Experience with Mexico Accounts for invoicing and payments
- Tax reconciliations experience
- Proficient in MS Excel
- Ability to multitask and thrive in a fast-paced environment
- Ability to work cross-functionally and collaboratively
- Create credit transactions for customers with returns, subsidies, partner credits, insurance rebates, and concessions
- Answer internal and external questions on invoicing, adjustment transactions, escalations, and statements
- Follow response time SLAs within the ticketing system, ensuring daily and weekly KPIs are met, and prioritize customer support and satisfaction
- Identify and correct system errors causing invoices to fail to send automatically
- Create custom billing schedules at IF Sales request
- Upload invoices to portals when required
- Create customer-facing documentation answering frequently asked billing questions
Benefits & Perks
Full-time employment with a competitive total compensation package
Employee-led remote and flexible working options
Health benefits
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