Job Description
The role involves managing and strengthening relationships with large enterprise customers by understanding their operational challenges, providing strategic guidance on IoT solutions, and ensuring they achieve safety, efficiency, and sustainability goals through Samsara's platform.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of operations using Samsara's IoT platform
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines
- Conduct executive business reviews with decision-makers and leadership to assess progress and align on goals
- Facilitate workshops and value check-ins to understand customer operations and recommend workflow improvements
- Deeply understand and explain Samsara platform capabilities to diverse business types
- Collaborate with cross-functional teams to address customer requests and drive progress
- Mentor and support the wider Customer Success team
- Build and maintain long-term relationships with customers and internal stakeholders
Requirements
- Minimum of 6 years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Strong priority management and high emotional intelligence, demonstrating the ability to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills and a value mindset.
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Customer travel is expected up to 25-40%.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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