Job Description
The Implementation Consultant at Samsara is responsible for deploying IoT solutions for large-scale customers, managing project plans, conducting solution workshops, guiding change management, and ensuring successful system implementation to help clients improve their operational safety, efficiency, and sustainability.
Key Responsibilities
- Manage the deployment of Samsara technology for large-scale customers to ensure quick time to value
- Lead project management activities including creating project plans, RAID logs, and governance meetings
- Conduct solution workshops to develop business process workflows
- Guide customers through change management processes, including policy development, communication, and training
- Run training sessions and demonstrate Samsara's technology to various stakeholders
- Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product teams to deliver a seamless customer experience
Requirements
- Minimum of 4 years of experience in a senior implementation consultant, project manager, or management consulting role.
- Experience supporting or working with technical products for at least 2 years.
- Experience running on-site workshops with over 10 stakeholders for at least 2 years.
- Strong project management skills with the ability to follow methodologies.
- Solutions-oriented with strong problem-solving project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering senior management, and day-to-day users of the software.
- Ability to support or lead the deployment of enterprise SaaS and hardware solutions.
- Ability to support or lead the deployment of solutions that enable customers to achieve quick time to value.
- Experience guiding customers through change management processes including policy, communications, and training.
- Experience creating or implementing methodologies and frameworks for system deployment.
- Ability to juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience.
- Fluency in German is preferred.
- Experience using AI or automation into Customer Success workflows to drive measurable productivity improvements is preferred.
- Physical ability and willingness to travel to customer sites for up to 30% of the time, including overnight stays.
Benefits & Perks
Above-market total compensation through base salary, performance-based bonus, and equity
Flexible, employee-led remote work model
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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