Job Description
This role involves deploying and supporting IoT solutions for enterprise customers in various industries, ensuring successful implementation, system optimization, and ongoing customer success through technical support, relationship management, and process coordination.
Key Responsibilities
- Ensure successful deployment and adoption of Samsara's IoT solutions for fleet and industrial assets
- Coordinate with customer internal teams to maintain project momentum
- Manage driver and vehicle profiles, including adding, removing, and updating system data
- Ensure back-end system functions correctly, including notifications and escalations
- Maintain regulatory compliance through reports, geofencing, and behavioral scorecards
- Investigate and resolve issues in the Unassigned Driving queue
- Audit vehicle and driver profiles for data accuracy
- Execute and build reports using Samsara's Advanced Custom Reports (ACR) module
- Monitor system hardware and assist drivers with ELD entries and Hours of Service questions
- Act as Tier 2 subject matter expert for complex HOS issues
- Oversee event closeout processes and ensure proper documentation
- Develop and host Web-Based Training modules and open Q&A sessions
- Maintain accurate device inventory and hardware tracking
- Champion and embed Samsara’s cultural values focused on customer success and teamwork
Requirements
- Four (4) years of experience in a transportation or fleet management role, with DOT compliance experience preferred.
- Experience supporting or working with technical products and software.
- Solutions-oriented with strong problem-solving and project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards (preferred but not mandatory).
- Experience serving a large and complex customer base in B2B SaaS (preferred but not mandatory).
- Must be able to support or work at a customer location in the Fort Worth, TX metro area and be available for full-time onsite presence.
- Must have the legal right to work at the company and in the specified work location (if applicable).
Benefits & Perks
Competitive total compensation package with salary range of 85,085 to 128,700 USD annually
Employee-led remote and flexible working options
Health benefits
Ready to Apply?
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