Job Description
The role involves deploying and managing IoT solutions for large enterprise customers to enhance the safety, efficiency, and sustainability of their operations, while providing exceptional customer support, training, and strategic guidance throughout the implementation process.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability through IoT platform deployment
- Manage deployment of Samsara technology for large-scale customers to achieve quick value realization
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, product adoption, and account health
- Conduct training sessions and demonstrate technology to various user levels
- Handle multiple customer engagements simultaneously and collaborate cross-functionally
- Deeply understand and explain Samsara platform capabilities to customers
- Build and maintain trust with stakeholders, including executives and end-users
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving and project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering senior management, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving a large and complex customer base in B2B SaaS.
- This position is on-site, requiring the candidate to be able to work in the specified geographic location.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations for persons with disabilities
Flexible working model supporting remote, hybrid, or in-office work
Ready to Apply?
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