Job Description
The Enterprise Customer Success Manager will work closely with top customers to understand their operations, customize Samsara's IoT platform solutions, and ensure they achieve safety, efficiency, and sustainability goals through strategic partnership and technical support.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Advise customers on how to customize Samsara solutions to meet their needs.
- Develop and execute joint success plans with customers, outlining objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to various types of businesses.
- Support and mentor the Customer Success and Support teams to enhance their effectiveness.
Requirements
- Four (4) years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience is preferred.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Fluency in French.
- Strong bias for action and the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Ready to Apply?
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