Job Description
The Enterprise Customer Success Manager at Samsara is responsible for working closely with top customers to understand their operations, customize IoT solutions to meet their needs, and ensure long-term success by enhancing safety, efficiency, and sustainability of their physical operations.
Key Responsibilities
- Work closely with top customers to understand their fleet and operational challenges.
- Advise customers on how to customize Samsara solutions to meet their needs.
- Develop and manage joint success plans with customers, outlining objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to various business types.
- Mentor and support the wider Customer Success and Support teams.
- Build and maintain strong relationships with stakeholders across customer organizations and internal teams.
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of the software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Willingness to travel up to 25% of the time.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Up to 25% travel allowance
Ready to Apply?
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