Job Description
The Enterprise Customer Success Manager is responsible for working closely with top customers to understand their operations, customize Samsara's IoT platform to meet their needs, and ensure long-term success by building strong relationships and providing strategic guidance across various industries.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations with Samsara's IoT platform
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines
- Conduct executive business reviews to assess past successes and align on future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management skills and high emotional intelligence required.
- Customer travel is expected, with up to 25-40% travel required.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Experience supporting or working with technical products.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
- Ability to work in an unstructured, fast-paced, and change-heavy environment.
Benefits & Perks
Above market-rate salary
Outstanding equity offering
Employee-led remote and flexible working
Team-based incentive schemes
Health benefits
Personal development opportunities
Samsara for Good fund
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