Job Description
The role involves leading and scaling onboarding programs for sales, customer success, and renewals teams to accelerate their ramp-up time and improve performance, while collaborating with cross-functional stakeholders to continuously enhance onboarding processes in a fast-paced SaaS environment.
Key Responsibilities
- Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams to accelerate ramp time and improve performance outcomes.
- Partner with cross-functional teams such as Sales, RevOps, Product Marketing, and Enablement to align onboarding programs with business goals.
- Define, operationalize, and standardize a global onboarding and ramping strategy, including curriculum, processes, and tools.
- Track, analyze, and report on key program KPIs like ramp time, attainment, onboarding completion, and engagement metrics.
- Identify and mitigate risks in onboarding programs, proactively resolving roadblocks to ensure successful execution.
- Establish a center of excellence for onboarding with a focus on continuous improvement of processes and programs.
- Hire, develop, and lead an inclusive, high-performing onboarding team.
Requirements
- Bachelor's degree from an accredited university
- 2 to 3 years of people leadership experience
- 6 to 8 years of enablement experience in a fast-paced SaaS environment
- Direct sales experience with a strong understanding of GTM (Go-To-Market) motions
- Demonstrated organizational leadership skills, including clear communication, the ability to influence without authority, and to foster collaborative environments
- Strong communication skills, including written documentation, presentation design, and meeting management
- Proven ability to manage complex, cross-functional programs end-to-end
- Strong business acumen and understanding of sales onboarding best practices
- Experience scaling onboarding programs for multiple GTM functions (Sales, Customer Success, Renewals) at a high-growth B2B SaaS company
- Proficiency with enablement and learning platforms such as Highspot, Lessonly, WorkRamp, Mindtickle, and tools like Salesforce and Google Workspace
- Experience in program measurement and data-driven decision making
- Certifications or training in adult learning, instructional design, or program management
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, or in-office options
Ready to Apply?
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